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  1. Junior Member Registered Member
    Join Date
    Jun 2017

    Default Help with ITIL assignment


    First, I must mention that I have added identical posts in some other ITIL forums – just to hope to receive the best possible feedback 😊

    I am collaborating with a company on my Master’s Thesis assignment. I am working on the task: “How should an internal IT-organization be designed to be best prepared for the future?”. Here I collaborate with company to relate the theory with “the real world”.

    The assignment is high-level from the management perspective, so no details e.g. about specific processes. Of course, the task is broad and can be approached in many ways. Here is my approach and I would like to hear your feedback. Remember I am only “little me” to do the work and with only a few months the scope needs limitations. Anyway, back to my planned approach:

    1) Understand the company
    • Vision, mission, strategy, customer, which value is delivered, etc…

    2) Current state
    • Interviews with customers + internal employees to receive information from both perspectives
    i. What works well? What could be improved? With many subquestions…

    3) Requirements to the future
    • Read books + academic papers = obtain knowledge about how the perfect internal IT-organization should look in the future (I know “future” is vague)

    4) From current – future
    • A plan for how to go from the current to the future level.

    What are your thoughts about this?

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  3. Senior Member Claire Agutter's Avatar
    Join Date
    Jun 2010

    ITIL V2 Manager, ITIL Expert, Business Analysis, OBASHI, ISO20000 Foundation, COBIT 5 Foundation, PRINCE2 Practitioner, DevOps FDN
    Hi masterthesis, that looks like a good high level approach. It's difficult to comment further without an understanding of the level of detail you're expected to produce - are you designing (for example) the future org structure, supply chain etc.?
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  4. Senior Member
    Join Date
    Nov 2015
    Nice explanation thank you so much ...
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